Privacy Policy

When you visit our website, we may collect information about how you use it, including:

• Pages visited and interactions with the website
• How you found us, including referral sources and campaign links
• Browser, device and operating system information
• Approximate geographic location
• Website performance and technical information
• Cookies and similar browser identifiers

When you contact us, submit an enquiry or book a call, we may also collect your name, email address, phone number, business details and any other information you choose to share.

We aim to collect only the information needed to respond to your enquiry, operate our business and improve our services.

We use PostHog to understand how visitors find and use our main website, tension.studio.

PostHog helps us measure website traffic, understand which pages are visited, identify traffic sources and track selected interactions, such as clicks on booking links.

We also collect basic website performance metrics to help identify technical issues and improve the browsing experience.

PostHog is configured to anonymise IP addresses. We don’t use PostHog session recordings, heatmaps or automatic click tracking.

Our PostHog analytics data is processed using infrastructure in the United States. You can read more in PostHog’s privacy policy.

We run paid advertising campaigns on platforms including Facebook and Instagram. These advertisements direct visitors to dedicated landing pages hosted on Tension Studio subdomains using GoHighLevel.

These landing pages allow visitors to learn about our services, submit enquiries and book appointments.

We use Meta Pixel on our campaign landing pages to measure advertising performance and track conversions, including completed bookings. Meta Pixel may collect information about page visits, browser and device details, advertising identifiers and interactions with our landing pages.

This information may be shared with Meta for advertising measurement, campaign optimisation and retargeting, subject to applicable privacy requirements.

Information submitted through our booking forms is processed through GoHighLevel and used to manage enquiries, schedule appointments and communicate with prospective clients.

You can read more about Meta’s data practices in its privacy policy.

Meta Pixel is not used on our main website, tension.studio.

Our website uses first-party cookies and similar technologies to support analytics and understand website activity.

PostHog currently uses first-party cookies to help measure visits across sessions. Our configuration also supports cookieless analytics when a visitor’s tracking preferences require it.

Campaign landing pages may use additional cookies or tracking technologies for advertising measurement.

You can manage or delete cookies through your browser settings. Where required by applicable law, we will provide additional choices for non-essential tracking.

If you email us, contact us through social media or book a meeting, we use the information you provide to respond, arrange calls, prepare proposals and manage our working relationship.

We use Cal.com for bookings linked from our main website. When you book a call, Cal.com processes your booking details under its own privacy policy. Campaign information may also be passed through booking links to help us understand where enquiries originate.

Our campaign landing pages may use GoHighLevel to collect enquiries, schedule appointments and manage communication with prospective clients.

We may use your contact details to send booking confirmations, reminders and follow-up communications related to your enquiry.

We won’t automatically add you to an unrelated marketing mailing list simply because you’ve contacted us. If we send promotional emails or messages, we’ll do so in accordance with applicable marketing laws and provide a way to unsubscribe.

We use the information we collect to:

• Respond to enquiries and communicate with you
• Schedule meetings and manage potential projects
• Provide our services and maintain business records
• Understand and improve our website
• Measure advertising and marketing performance
• Maintain the security of our website and systems
• Meet applicable legal obligations

We may share information with trusted service providers that help us operate our website and business, including website hosting, analytics, advertising, scheduling and communication platforms.

We may also disclose information when required by law.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access.

Some of the third-party services we use may store or process information outside Australia, including in the United States and other countries where their systems or service providers operate.

We keep information for as long as reasonably necessary to manage enquiries, deliver services, maintain business records or meet legal obligations.

Website analytics information is retained according to our service settings and provider retention policies.

When information is no longer required, we take reasonable steps to delete or de-identify it, subject to legal and technical requirements.

No internet-based system can guarantee complete security.

You can contact us to request access to personal information we hold about you, ask us to correct inaccurate information or request deletion where appropriate.

You can also ask us to stop using your information for direct marketing.

We’ll review your request and respond within a reasonable timeframe, in accordance with applicable privacy laws.

If you have a concern about how we’ve handled your information, please contact us so we can investigate.

Where applicable, you may also raise a complaint with the Office of the Australian Information Commissioner.

We may update this policy as our website, services or data practices change.

The latest version will be published on this page, with the date of the most recent update.

If you have any questions about this policy or how we handle your information, get in touch.

Tension Studio
Wollongong, NSW, Australia
design@tension.studio
https://tension.studio